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Xerox Technical Support Coverage for ASTRATECH INC - Xerox Customers

 

  • A Team of 26 Xerox Highly Trained, Manufacturer Certified Customer Service Engineers (CSEs) that Support Xerox Customers in the counties that ASTRATECH INC. covers
  • Average Tenure on the Team is 23 Years of Xerox Service
  • Product Specialists that can be called in to support if needed
  • Additional resources can also be called in from the Chicago or St. Louis areas or other parts of the country
  • Highly Trained Xerox Certified Network Support

What happens if a dealer has technicians that quit, retire or are out due to illness or vacation? Do they have a network of Factory Trained QUALIFIED technicians to draw from? Xerox understands that your documents and processes are critical to your business and we have the qualified, highly trained technicians to assist you when and where you need us. Xerox uses only OEM parts and supplies so that your equipment runs at peak performance and maximum reliability.

Protecting Your Investments Xerox Services maximizes Xerox technology performance and availability through a Worldwide support network of people, processes and technology. Certified support center provides Live Customer Contact 24/7 to speed problem resolution. Online assistance enhances problem resolution and answers operational questions. Global knowledge sharing databases enable instant access to latest solutions and innovations.

 
  • Award Winning Technology
  • Low Total Cost of Ownership
  • Environmentally Friendly
  • IT Preferred Device Management
  • Full System Security, not just sub-components
  • Excellent Scan File Compression
  • Bi-directional Drivers—You know what is happening at the machine
 
  • Excellent Device Management
  • Excellent Queue Management
  • Original Equipment Manufacturer Parts and Supplies
  • Global Print Drivers
  • Open Architecture — Xerox Extensible Interface Platform—EIP
  • Xerox Certified Analyst and Training Support
  • A Business Owner with 19 Years of Experience